Cancellation Policy

Our cancellation policy is designed to provide a smooth and hassle-free experience for canceling orders.

Cancellation Eligibility

To be eligible for a cancellation, the order must not have been processed and shipped. Once an order has been shipped, it cannot be cancelled. If you wish to cancel an order, we recommend contacting us as soon as possible to check the status of your order.

Cancellation Process

To initiate a cancellation, please contact our customer service team at help@kexiro.com immediately and provide them with your order number and the reason for the cancellation. Our dedicated team will assist you with the cancellation process and provide any necessary information or guidance.

Refunds

If the order has not been processed and shipped, a full refund will be issued to the original payment method used for the purchase. We aim to process refunds promptly. However, depending on your payment provider, it may take several business days for the refund to be reflected in your account.

Please note that if an order has already been processed and shipped, it cannot be cancelled. In such cases, our return policy will apply, and you may need to initiate a return once you receive the order.

Emergency Situations

In the event of an emergency or urgent situation that requires immediate cancellation of an order, please contact us at help@kexiro.com. Our customer service team will prioritize your request and provide assistance in cancelling the order as quickly as possible.

We value your understanding and cooperation regarding our cancellation policy. If you have any further questions or concerns, please don’t hesitate to reach out to us at help@kexiro.com. Our customer service team is available to assist you and ensure your satisfaction.