Return & Refund Policy

We stand behind the quality of our products and offer a hassle-free return and refund policy to provide you with peace of mind.

Return Eligibility

To be eligible for a return, please ensure that the product meets the following criteria:

• The product must be in its original condition, including all packaging and accessories.
• Returns must be initiated within 14 days of the original purchase date.
• The product must not have been used or damaged in any way.
• If the product does not meet these criteria, we reserve the right to deny the return.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at help@kexiro.com to request a return.
2. Provide your order details and reason for the return.
3. Once your return request is approved, you will receive instructions on how to proceed with the return shipment.
4. Refunds will be processed within 6-8 business days upon receiving the returned product. The refund will be issued for the full purchase price, excluding any shipping and handling fees.

Refunds For Defective Products

If you receive a defective product, please contact our customer service team immediately at help@kexiro.com. We will work with you to resolve the issue promptly. Depending on the situation, we will either replace the defective product or issue a refund.

Exchanges

If you wish to exchange a product for a different item, please follow the return process outlined above and place a new order for the desired product.

Damaged Or Defective Products

If you receive a damaged or defective product, please contact us at help@kexiro.com within 7 days of receiving the product. Our customer service team will guide you through the return process and provide you with a return shipping label. We will either replace the damaged or defective product or issue a refund.

If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to reach out to us at help@kexiro.com.