Shipping Policy
We strive to provide fast, reliable, and affordable shipping for all our customers. Please read our updated shipping policy below:
Order Processing
- We process orders between Monday and Friday. Orders placed over holidays and weekends will be processed on the following business days.
- Processing Time: Our handling time is 1-3 business days. During this period, we will prepare your order for shipping and send it on its way.
Shipping Time
- Shipping Time: The transit time for standard shipping is 3-8 business days from the moment your order has been processed.
- Business Days: Our business days are Monday to Friday.
- Cut-Off Time: Please note that orders placed before 7:00 PM will be considered for processing on the same day. Orders placed after the cut-off time will be processed on the next business day.
Shipping Rates & Fees
For orders being shipped within the United States, there is a flat shipping rate of $9.21. This fee covers the cost of shipping and ensures that your items are delivered safely to your desired location.
Tracking & Order Lookup
All orders are shipped with a tracking number. Once your order has been processed and shipped, the tracking number will be sent to you via email. You can track your order by visiting the carrier’s website and entering the provided tracking number.
Delivery Delays
While we make every effort to ensure timely delivery, there may be circumstances beyond our control that cause delays. Some factors include natural disasters, strikes, increased shipping volume, and carrier-related issues.
In case of a delivery delay, we will do our best to keep you informed about the situation and provide an estimated delivery time.
Incorrect Address
Please ensure that you provide an accurate and complete shipping address during checkout. We will not be responsible for any additional shipping fees incurred due to an incorrect or incomplete address. If you need to change the shipping address, please contact us promptly at help@kexiro.com.
Lost Packages
In the rare event that your package is lost in transit, we will work with the carrier to resolve the issue. If the carrier is unable to locate your package, we will send a replacement package to you at no additional cost.
Emergency Situations
During emergency situations such as natural disasters or acts of terrorism, shipping to affected areas may be temporarily halted. We will keep you informed about any such situations and provide updates on estimated delivery times.
If you have any questions or concerns about our shipping policy, please reach out to our customer service team at help@kexiro.com. We are here to assist you.